Services

Our Comprehensive Services

MTS GLOBAL offers a wide range of telemarketing and customer support services designed to help your business thrive.

Inbound Call Handling

Professional and efficient management of incoming calls, ensuring your customers always receive prompt and helpful service. Includes order taking, inquiry handling, and issue resolution.

Key Features:

  • 24/7 Availability Options
  • Customized Call Scripts
  • Multi-language Support
  • Detailed Call Reporting

Outbound Call Handling

Strategic outbound calling campaigns for telemarketing, appointment setting, market research, and customer follow-ups. We represent your brand professionally.

Key Features:

  • Targeted List Management
  • Performance Analytics
  • Compliance Adherence (TCPA, DNC)
  • Sales & Lead Qualification

Lead Generation

Identifying and qualifying potential customers for your business. We use multi-channel approaches to fill your sales pipeline with high-quality leads.

Key Features:

  • B2B & B2C Lead Generation
  • Data Cleansing & Enrichment
  • CRM Integration
  • Lead Nurturing Strategies

Customer Support

Providing exceptional customer service across various channels to enhance satisfaction, build loyalty, and manage your brand reputation effectively.

Key Features:

  • Help Desk Services
  • Complaint Resolution
  • Customer Retention Programs
  • Feedback Collection & Analysis

Sales Support

Assisting your sales team by qualifying leads, setting appointments, processing orders, and providing after-sales support to help close more deals.

Key Features:

  • Inside Sales Teams
  • Upselling & Cross-selling
  • Sales Pipeline Management
  • Product Information Support

Technical Support

Offering tiered technical assistance for your products or services. Our skilled agents can troubleshoot issues and guide users to solutions.

Key Features:

  • Level 1, 2, & 3 Support
  • Remote Troubleshooting
  • Knowledge Base Management
  • Ticketing System Integration

Chat Support

Real-time assistance through live chat on your website, providing instant support to visitors, answering queries, and guiding them through processes.

Key Features:

  • Proactive Chat Engagement
  • Canned Responses & AI Integration
  • Chat Transcript Logging
  • Conversion Optimization

Email Support

Managing customer inquiries and support requests via email with timely and professional responses, ensuring no customer query goes unanswered.

Key Features:

  • Categorization & Prioritization
  • Template Management
  • SLA Adherence
  • Comprehensive Reporting